Be rebellious! How ANA is Utilizing Design Thinking to Connect its Past with its Future
Japan’s largest airline faces the challenges of an inert industry and a risk-avoiding cultural context by establishing a Digital Design Lab: A case story about the spirit of yanchasa, the role of ambassadors in the organization and a new crowdfunding platform for Japan.
Comfortable with Feeling Uncomfortable: Innovation at the San Francisco Opera
On March 2, 2015, a line of people stretching around the block waited to get into the Rickshaw Stop on Fell Street in San Francisco. This was not like most nights at the funky music venue and bar; the people in line weren’t waiting to see an indie band, or dance to music spun by a DJ. This night the entertainment would be opera … of a sort.
Failure to Launch: Learning About Design the Hard Way
In 2004, the Australian Taxation Office (ATO) decided to design and build an enterprise content management system to streamline its publishing process. The first attempt revealed the technology of the day was inadequate for the design of this complicated project. However, 12 years later the ATO now has a world class website which is shaped by daily user feedback and longitudinal unmoderated usability benchmarking.
Reinventing Solar Energy Supply for Rural Africa
There are 9 million bicycles in Beijing and 1.6 billion people worldwide with no access to electricity: A fact that Mobisol set out to change.
Extreme Bathroom Users: Lapeyre Embraces the Elderly
A major French furniture company challenges an international team of students to redesign the bathroom experience for the elderly – and receives a product that ends up changing the way their organization approaches senior customers.