Umpqua – Slow Banking: Building a Community Experience
Oct04

Umpqua – Slow Banking: Building a Community Experience

Banks are boring. Community banks are getting globalized.
Then, how did a small Oregon-based bank succeed into one of the best in the world?

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IBM: Design Thinking Adaptation and Adoption at Scale
Jul07

IBM: Design Thinking Adaptation and Adoption at Scale

How IBM made sense of ‘generic design thinking’ for tens of thousands of people.

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Feeling in Control: Bank of America Helps Customers to “Keep the Change”
Sep26

Feeling in Control: Bank of America Helps Customers to “Keep the Change”

How do you encourage new customers to open bank accounts? In 2004, Bank of America assigned design agency IDEO to boost their enrollment numbers: a problem lacking any user perspective or problem (yet).

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Energy Solutions for the New Generation: Design Thinking at Innogy
Jul24

Energy Solutions for the New Generation: Design Thinking at Innogy

In Innogy’s innovation hub, venture developers either cooperate with an existing start up – or pitch their own ideas for a viable business model. In 2015, Itai Ben-Jacob went for the latter and developed the idea for innogy’s eCarSharing project in a design thinking workshop.

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Protected: Theoretical Foundations of Design Thinking Part I: John E. Arnold’s Creative Thinking Theories
May16

Protected: Theoretical Foundations of Design Thinking Part I: John E. Arnold’s Creative Thinking Theories

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