What Others are saying

Here is the latest buzz on “design thinking” and related topics from sources we trust. Enjoy!

Exploring Ethnofutures

January 21, 2019, 4:44 am – An EPIC Talk with MIRIAM LUECK AVERY (Mozilla), JAN ENGLISH-LUECK (San Jose State University), TESSA FINLEV (Institute for the Future),  LYNN JEFFERY (Institute for the Future), & FERNANDO GALDINO (GfK Verein) 4 April 2019, 1:00 pm Pacific Time Fr... [ Read the full story ... ]

Post–Human-Centered Design: Evolving to a Societal Scale

January 20, 2019, 6:15 am – Instructor: Description This video presents the lecture portion of a half-day tutorial that included a series of participatory exercises. Over the past few decades, human-centered design has been at the center of a design renaissance, providing a ... [ Read the full story ... ]

Tutorial: Doing Ethnography of Data Science & Algorithmic Systems

January 20, 2019, 6:05 am – Instructor: IAN LOWRIE Description This video presents the lecture portion of a half-day tutorial. Instructor Ian Lowrie describes the organizational and technological aspects of modern data pipelines, framing data science ethnographically as a kn... [ Read the full story ... ]

Creating a Strategic Role for Research in Your Organization

January 20, 2019, 4:37 am – An EPIC Talk with MEENA KOTHANDARAMAN & ZARLA LUDIN, twig+fish Human-centered research practices embedded in business contexts have matured to a problematic inflection point. Called upon as a means of finding answers to human complexities, qualita... [ Read the full story ... ]

EPIC2018 Proceedings Are Here!

January 17, 2019, 6:39 pm – The phenomenal content from EPIC2018 is ready for you to access on demand—including papers, case studies, keynotes, panels, and PechaKucha. All articles are FREE to read, download, and share with your colleagues, teams, client, and in-laws. Video ... [ Read the full story ... ]

Mattresses & Moneyboxes: Cultural Affordances for Microfinance in Jordan

January 15, 2019, 7:49 pm – EPAM Continuum Case Study—This case study will present how a multicultural and multidisciplinary team from EPAM Continuum, the global innovation design firm, gathered, analyzed, and presented back different forms of “evidence” to satisfy the compl... [ Read the full story ... ]

Working with Intuition

January 15, 2019, 7:39 pm – User Experience Researcher, eBay Inc. PechaKucha Presentation Evidence, today, can have very narrow definitions. For digital products, this type of evidence usually includes clicks and engagement metrics. I believe that in our effort to only liste... [ Read the full story ... ]

Screenplay, Novel, and Poem: The Value of Borrowing From Three Literary Genres to Frame Our Thinking as We Gather, Analyze, and Elevate Data in Applied Ethnographic Work

January 15, 2019, 4:05 pm – ReD Associates ReD Associates Applied ethnography still struggles with the fundamental challenges of (1) framing research to obtain ‘thick’ data, (2) making sense of data in teams and with clients, and (3) making a convincing case with data in cha... [ Read the full story ... ]

Getting from Vision to Reality: How Ethnography and Prototyping Can Solve Late-Stage Design Challenges

January 15, 2019, 1:11 am – Kaiser Permanente Winnow Research Kaiser Permanente Cast Study—In 2014, Kaiser Permanente began implementing a next-generation medical office model that reimagines the outpatient care experience, combining new architecture, workflow, and technolog... [ Read the full story ... ]

Contextual Breathing: The Importance of Opening in an Increasingly Closed World

January 14, 2019, 3:58 pm – Ipsos Understanding Unlimited PechaKucha Presentation Context cannot be ignored. The ability to pull back, observe and listen deeply balanced with internal analysis and reflection has significant impact on our individual and societal health. Myopi... [ Read the full story ... ]

How Is Evidence Created, Used & Abused? EPIC2018 Opening Remarks

January 14, 2019, 5:30 am – by (Intel), EPIC2018 Co-chair We chose Evidence as the EPIC2018 theme in part to explore this question of why some things constitute evidence and not others. There are lots of factors we could point to, but since I’m standing next to a data scient... [ Read the full story ... ]

Automating Inequality

January 14, 2019, 5:25 am – University of Albany, SUNY EPIC2018 Keynote Virginia Eubanks is an Associate Professor of Political Science at the University at Albany, SUNY. Her most recent book is Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor,... [ Read the full story ... ]

Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service

January 14, 2019, 4:43 am – IDEO Chicago and DePaul University Case Study—This case study provides an inside look at what occurs when methods from the data science and ethnographic fields are mixed to solve perennial customer service problems within the call center and cruis... [ Read the full story ... ]




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