Feeling in Control: Bank of America Helps Customers to “Keep the Change”
…dollars in total. 60% of all new customers enroll for “Keep the Change”. 99% of customers who signed up for the program stayed with it. https://www.youtube.com/watch?v=_4iFWP3VNxk Closely observing user behavior…
Building Trust with Prototypes: An IoT solution at Piller
…their businesses. https://www.youtube.com/watch?v=cYru4F8YdIk In the past, Piller machines collected error logs on a SD card. With the new service, Piller employees know in advance which problem they are facing. They…
A Tough Crowd: Using Design Thinking to Help Traditional German Butchers
…butchers objected to so far. https://www.youtube.com/watch?v=Q8U87TcxHP0&t=2s In German: Frank Kühne, head of the Adalbert Raps Stiftung, talks about the Trüffeljagd at a TEDx event in Frankfurt. The Trueffeljagd is…
Comfortable with Feeling Uncomfortable: Innovation at the San Francisco Opera
…Black, and the National Program Director of Youth Speaks. He emphasized the importance of going out into the community, insisting that you can’t “wait for the community to come to…
Taking Risks, Earning Trust and Including Co-Workers: User-Centred Design at Deutsche Bahn Operations
…creating a space that allows communication in a normal table setting, at the same height. Second: the service point combines a self-service area and large info displays with employee support….
