We Are All Caregivers: How Noora Health Supports a User Group in Patient Care
Family caregivers are essential for patient recovery journeys – especially in low- and middle-income health systems. But: they are mostly overlooked as a critical actor. Noora Health, a nonprofit born from a Stanford d.school project, focused on the specific challenges and needs of this user group. Noora’s team used human-centered design to develop the Care Companion Program – reimagining how health systems can better support and partner with patients’ families.
Be rebellious! How ANA is Utilizing Design Thinking to Connect its Past with its Future
Japan’s largest airline faces the challenges of an inert industry and a risk-avoiding cultural context by establishing a Digital Design Lab: A case story about the spirit of yanchasa, the role of ambassadors in the organization and a new crowdfunding platform for Japan.
